Refund, Cancellation & Shipping Policy

• Orders can be cancelled by the customer before the order has been marked as shipped by the Seller. To cancel, contact the Seller directly using the contact details on their store, or reach out to Karigar OS support for assistance.
• Once an order has been marked “Shipped,” it cannot be cancelled, but may be eligible for return depending on the item and the Seller's specific policy.

• Many products sold on Karigar OS are handmade, made-to-order, or customized. Custom or personalized items are generally non-returnable, unless the item arrives damaged, defective, or significantly different from what was ordered.
• For standard (non-customized) items, customers may request a return within 7 days of delivery, unless the Seller's own store policy states otherwise.
• To initiate a return, contact the Seller directly through their store, or contact Karigar OS support if you're unable to reach the Seller.

If your order arrives damaged, defective, or not as described:

• Contact the Seller within 48 hours of delivery, with photos of the item and packaging.
• If the Seller does not respond within a reasonable time, contact Karigar OS support at tapannaik77777@gmail.com and we will assist in resolving the issue.

• Approved refunds are processed back to the original payment method used at checkout, via our payment partner Razorpay.
• Refunds typically take 5–7 business days to reflect in your account after approval, depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to a Seller error (wrong item, damaged item, or defect).

• Estimated delivery timelines are shown at checkout before payment, based on the delivery address and Seller's location.
• Actual delivery times may vary due to courier delays, weather, or other circumstances outside the Seller's or Karigar OS's control.
• Once an order ships, tracking information (where available) will be shared with the customer via email/WhatsApp/SMS.
• If a package does not arrive within a reasonable time beyond the estimated delivery window, please contact the Seller or Karigar OS support.

Some delivery locations may not be serviceable by our courier partners. If your pincode is not serviceable, this will be indicated at checkout before payment is completed.

For any issue not resolved directly with a Seller, contact Karigar OS support: